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Thursday, 19 April 2012

Customer Experience - The most Important KPI

In  March 2012 Irongate Group carried out their annual customer survey and had a fantastic response.  

“Always impressed with the promptness of support and delivery”

“Always provide an outstanding service”

“Can’t improve on perfection”

“I have a great Account Manager and with this being my first order I aim to order more and more from you”

“I have always found the staff very helpful and friendly - not pushy like at some stationery companies”

“A welcome change to have people answering the phones who know the products but also appreciate the customer's needs. Well done”

“Very good service, everyone seems nice and polite, so i enjoy speaking with them :) Thanks for everything”

“We are very happy with Irongate and find the on-line stationery order service very quick and easy to use”

“We are very pleased with the service overall from Irongate. We tried Staples about a year or so ago but they were not very good at all. The quality of the goods is excellent and the delivery is fast and efficient - the driver is always very polite and helpful”

“We often have other companies trying to take your business but we have stuck with you as delivery is excellent, the delivery gentleman is very helpful and when we have had faulty goods they have always been returned and replaced with no problems”

Do you know what your customers think of you?

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