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Thursday, 4 July 2013

Personal Assistant Tips

Alpha, Sierra, Kilo

Every professional PA is a good communicator. That is a pre-requisite for rising to the top. Good communication is about writing well and listening actively. An aspect of active listening is the need to paraphrase (repeat) the message back to the person speaking. This allows them to correct any misunderstandings. Good communication is also about clear speech. When we speak clearly the listener gets the message with few misunderstands.

The NATO Phonetic Alphabet was created to minimise misunderstandings when communicating verbally. Using the NATO Phonetic Alphabet allows PAs to communicate over the telephone with fewer errors. It reduces the need for paraphrasing because there is less chance that letters will be misheard. Using the NATO Phonetic Alphabet also makes an important statement about the professionalism of the PA. I'm sure we all agree that this phonetic language is impressive to listen to so why not take some time today to learn the alphabet`.


A = ALFA
B = BRAVO
C = CHARLIE
D = DELTA
E = ECHO
F = FOXTROT
G = GOLF
H = HOTEL
I = INDIA
J = JULIET
K = KILO
L = LIMA
M = MIKE
N = NOVEMBER
O = OSCAR
P = PAPA
Q = QUEBEC
R = ROMEO
S = SIERRA
T = TANGO
U = UNIFORM
V = VICTOR
W = WHISKEY
X = XRAY
Y = YANKEE
Z = ZULU

click here to see more tips for Personal Assistants

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