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Monday, 2 June 2014

Fabulous opportunity to join Irongate Group

We are currently seeking a professional, confident and motivated individual to join our dedicated and dynamic Customer Services team. As the successful candidate you will interact with customers on a daily basis, promptly responding to all enquiries in a courteous and efficient manner, encouraging the promotion of Company products at every opportunity and applying exemplary customer relationship skills to promote and embed our forward thinking and value adding services.

You must have relevant and recent customer service and liaison experience, and possess excellent telephone and communication skills. You will be used to working to multiple deadlines, in a busy and demanding environment, and have outstanding attention to detail.

If you think you are the ideal customer services advisor to liaise with our valued customers and would like an application pack please email Sarah Wilson – HR Director at  

Closing date for applications:

12.00pm on Thursday 12 June 2014

We receive great feedback from our customers

Every year we conduct a survey of our customers to benchmark our performance. In our 2013 customer satisfaction survey:

  • 98% of our customers said they would recommend Irongate as a supplier
  • 97% of our customers stated our service met their expectations
  • 97% of customers stated we made them feel that their business is important to us
  • 98% of customers stated that our understanding of the needs of them and their business was ‘good’, ‘very good’ or ‘excellent’
  • 97% of customers rate us either good, very good or excellent at delivering on our promises
  • 96% of customers rated our responsiveness in terms of keeping them updated when dealing with queries as good, very good or excellent
  • 96% of customers rated our delivery driver helpfulness as good, very good or excellent

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